| Article ID: | iaor20097157 |
| Country: | United Kingdom |
| Volume: | 4 |
| Issue: | 6 |
| Start Page Number: | 687 |
| End Page Number: | 708 |
| Publication Date: | Jun 2008 |
| Journal: | International Journal of Services and Operations Management |
| Authors: | Sangwan K S, Digalwar A K |
| Keywords: | decision theory: multiple criteria, performance |
Many industries are implementing World‐Class Manufacturing (WCM) systems to compete in the global market. However, the researchers in the area of WCM have not paid much attention to the techniques/methodologies for the evaluation of WCM systems. This paper presents a set of validated critical success factors and their performance variables for WCM industries. The reliability and validity analyses were carried out by using the SPSS® 11.5 statistical tool on the data obtained from the Indian automotive industries. A multiattribute decision model, i.e., Performance Value Analysis (PVA), was developed for the evaluation of WCM systems. The usefulness of the model is demonstrated using a case situation of the Indian automotive industry. By utilising this model, it is expected that managers/decision makers will acquire sufficient confidence in evaluating world‐class automotive industries.