Article ID: | iaor20113373 |
Volume: | 8 |
Issue: | 3 |
Start Page Number: | 335 |
End Page Number: | 346 |
Publication Date: | Mar 2011 |
Journal: | International Journal of Services and Operations Management |
Authors: | Moon Gyewan, Park Chungshin, Yoo Dong K, Choi Sukbong |
Keywords: | management |
It is critical for an organisation to acknowledge, nurture, and utilise the potential pool of knowledge that resides in individuals and teams. Although Communities of Practices (CoPs) have been recognised as an effective vehicle for taking advantage of explicit and tacit knowledge within an organisation, little is known about the factors that facilitate and impede their birth and growth. Accordingly, this study provides a research framework that organises and manages CoPs in a knowledge habitat. In addition, it illustrates the usefulness of the research framework by conducting a case study at Samsung Electronics. Management implications are also discussed.