Journal: International Journal of Services and Operations Management

Found 555 papers in total
Analysis of 3PL sustainable relationship framework
Analysis of 3PL sustainable relationship framework
2014,
The purpose of the paper is to present a framework of dimensions that would promote...
Impact of information on newsvendor ordering and incentive contact for retailer in a two-level supply chain
Impact of information on newsvendor ordering and incentive contact for retailer in a two-level supply chain
2014,
This paper addresses two problems: 1) comparison of newsvendor's ordering...
Application of hybrid MCDM techniques for prioritising the gaps in an agile manufacturing implementation project
Application of hybrid MCDM techniques for prioritising the gaps in an agile manufacturing implementation project
2014,
Agile manufacturing (AM) is a competitive manufacturing paradigm being...
Development and validation of quality management constructs for software industries: an empirical investigation from India
Development and validation of quality management constructs for software industries: an empirical investigation from India
2014,
Quality management (QM) is a powerful technique for managing, monitoring,...
Customer input failures in service processes
Customer input failures in service processes
2014,
Customer inputs in service processes are explored in the study. Customer input...
Efficient heuristics for cost optimisation in multi stage supply chain network with a fixed transportation charge
Efficient heuristics for cost optimisation in multi stage supply chain network with a fixed transportation charge
2014,
This paper addresses multi stage supply chain network (MSCN) problem...
A data envelopment analysis approach for measuring the efficiency in continuous manufacturing lines: a case study
A data envelopment analysis approach for measuring the efficiency in continuous manufacturing lines: a case study
2014,
In the competitive contemporary world, every company tries to gain competitive edge....
A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments
A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments
2014,
The main objective of this paper is to investigate how a group of companies, which are...
A novel hybrid model based on DEMATEL, ANP and TOPSIS for supplier selection in agile supply chains
A novel hybrid model based on DEMATEL, ANP and TOPSIS for supplier selection in agile supply chains
2014,
The concept of the agile supply chain has been considered as means of achieving a high...
Causality between liquidity management and profitability: evidence from Indian CPSEs
Causality between liquidity management and profitability: evidence from Indian CPSEs
2014,
This study comprehensively excavates the general relationship and causality between...
Studying and prioritising the effective elements of internet advertising on e-marketing
Studying and prioritising the effective elements of internet advertising on e-marketing
2014,
E‐marketing is an external perspective on using internet and new technologies...
A heuristic algorithm for the university course timetabling problems by considering measure index: a case study
A heuristic algorithm for the university course timetabling problems by considering measure index: a case study
2014,
University timetabling problems, particularly the timetables of courses and...
Effective supply chain strategy to enhance firm's responsiveness: empirical evidence from the BMW Leipzig plant
Effective supply chain strategy to enhance firm's responsiveness: empirical evidence from the BMW Leipzig plant
2014,
We investigate how the firm's supply chain strategy can enable the firm to achieve...
Optimal inventory rationing policy under service differentiation for multiple customer classes with deterministic demand
Optimal inventory rationing policy under service differentiation for multiple customer classes with deterministic demand
2014,
In this paper, we consider inventory rationing policies for a single product with...
Consumers' preferences for facets of green supply chain management
Consumers' preferences for facets of green supply chain management
2014,
This study explores the relationships between facets of a firm's green supply chain...
JIT-scheduling in unrelated parallel-machine environment with aging effect and multi-maintenance activities
JIT-scheduling in unrelated parallel-machine environment with aging effect and multi-maintenance activities
2014,
In this paper, at first we present a new integer linear programming (ILP)...
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Iran)
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Iran)
2014,
Due to the importance of transcendental service quality in achieving success, the...
A web-based multi-optimisation approach for convergent product networks using the Steiner tree
A web-based multi-optimisation approach for convergent product networks using the Steiner tree
2014,
We propose a methodology to determine value by adding functionalities for convergent...
Development and analysis of hybrid genetic algorithms for flow shop scheduling with sequence dependent setup time
Development and analysis of hybrid genetic algorithms for flow shop scheduling with sequence dependent setup time
2014,
This paper deals with the development and analysis of hybrid genetic algorithms for...
An integrated approach for designing office chair with ergonomic consideration
An integrated approach for designing office chair with ergonomic consideration
2014,
Ergonomic consideration for designing an industrial or office work environment, taking...
A neuro-fuzzy regression approach for estimation and optimisation of gasoline consumption
A neuro-fuzzy regression approach for estimation and optimisation of gasoline consumption
2014,
The purpose of the present study is to forecast the gasoline consumption of Iran. To...
A bi-objective stochastic single facility location model for a supermarket
A bi-objective stochastic single facility location model for a supermarket
2014,
Selecting a new location is vital for retail stores such as chain supermarkets and can...
A new model for ranking suppliers in the presence of both undesirable and non-discretionary outputs
A new model for ranking suppliers in the presence of both undesirable and non-discretionary outputs
2014,
Data envelopment analysis (DEA) can be used for supplier selection problem...
Identifying product and process configuration requirements in a decentralised service delivery system
Identifying product and process configuration requirements in a decentralised service delivery system
2014,
Designing new service solutions and improving the performance of existing ones have...
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