Keyword: customer care

Found 34 papers in total
Comprehensive view of logistics flexibility and its impact on customer satisfaction
Comprehensive view of logistics flexibility and its impact on customer satisfaction
2014,
The volatility and uncertainty in internal and external environment has made logistics...
Study and analysis of implementation of Six‐Sigma: a case study of an automobile industry
Study and analysis of implementation of Six‐Sigma: a case study of an automobile industry
2014,
Six‐Sigma is one of the strategic tools used by leading organisations to...
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross‐country study
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross‐country study
2012,
Many research papers have been published on the effect of customer satisfaction and...
A Cointegration Model with Structure Breaks for Customer Migration Analysis
A Cointegration Model with Structure Breaks for Customer Migration Analysis
2012,
As new technologies, products, and services emerge, consumers actively or passively...
Measurement of service quality in banks: a comparative study between public and private banks in India
Measurement of service quality in banks: a comparative study between public and private banks in India
2011,
Service quality is believed to be one of the main determinants of customer...
Designing and pre‐testing a questionnaire for two‐wheeler services
Designing and pre‐testing a questionnaire for two‐wheeler services
2011,
The sale of two‐wheelers in India has shown a remarkable growth in the last...
Does Diversity Climate Lead to Customer Satisfaction? It Depends on the Service Climate and Business Unit Demography
Does Diversity Climate Lead to Customer Satisfaction? It Depends on the Service Climate and Business Unit Demography
2011,
Extending insights from Cox's interactional model of cultural diversity [1994], we...
Linking Customer Interaction and Innovation: The Mediating Role of New Organizational Practices
Linking Customer Interaction and Innovation: The Mediating Role of New Organizational Practices
2011,
The notion that firms can improve their innovativeness by tapping users and customers...
Model of migration and use of platforms: Role of hierarchy, current generation, and complementarities in consumer settings
Model of migration and use of platforms: Role of hierarchy, current generation, and complementarities in consumer settings
2010,
We develop and test a model of migration and use of platforms to explain consumers'...
Revenue models for integrated customer solutions: Concept and organizational implementation
Revenue models for integrated customer solutions: Concept and organizational implementation
2010,
Integrating products and services to customized solutions can help firms to...
Maximizing customer satisfaction through an online recommendation system: A novel associative classification model
Maximizing customer satisfaction through an online recommendation system: A novel associative classification model
2010,
Offering online personalized recommendation services helps improve customer...
The value to the customer of RFID in service applications
The value to the customer of RFID in service applications
2009,
This article examines how customer value may be affected by deploying radio frequency...
A design theory approach to building strategic network-based customer service systems
A design theory approach to building strategic network-based customer service systems
2009,
Customer service is a key component of a firm's value proposition and a fundamental...
Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets
Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets
2008,
Consumer–generated product reviews have proliferated online, driven by the...
Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters
Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters
2008,
A service encounter is an experience that extends over time. Therefore, its effective...
Linking the individual forgetting context with customer capital from a seller's perspective
Linking the individual forgetting context with customer capital from a seller's perspective
2008,
Customer capital is a result of interaction between an organization and its customers....
Revenue management: Resolving potential customer conflicts
Revenue management: Resolving potential customer conflicts
2003,
Revenue management is a sophisticated form of supply and demand management that helps...
Warranty servicing strategies to improve customer satisfaction
Warranty servicing strategies to improve customer satisfaction
2004,
Customer satisfaction with a purchased product depends on its performance under...
Development of relationship marketing constructs over time: antecedents and consequences of customer satisfaction in a business-to-business environment
Development of relationship marketing constructs over time: antecedents and consequences of customer satisfaction in a business-to-business environment
2004,
Long-term customer relationships are growing in importance to companies. It is...
Approaches to the measurement and management of customer value
Approaches to the measurement and management of customer value
2006,
Determining and managing customer lifetime value is one of the most important...
The future of managing customers as assets
The future of managing customers as assets
2006,
Most companies do a very poor job of determining the economic value of their...
Strategic, operational, and analytical customer relationship management: attributes and measures
Strategic, operational, and analytical customer relationship management: attributes and measures
2006,
Customer Relationship Management (CRM) means different things to different people. For...
The role of the management sciences in research on personalization
The role of the management sciences in research on personalization
2003,
We present a review of research studies that deal with personalization and synthesize...
Measuring customer relationships: The case of the retail banking industry
Measuring customer relationships: The case of the retail banking industry
2005,
Arguing that GAAP is ill suited for estimating the future profitability of...
Papers per page: