| Article ID: | iaor20135012 |
| Volume: | 13 |
| Issue: | 1 |
| Start Page Number: | 19 |
| End Page Number: | 38 |
| Publication Date: | Nov 2014 |
| Journal: | International Journal of Productivity and Quality Management |
| Authors: | Venkatesh N, Gowrishankar M C, Sumangala C |
| Keywords: | case studies, customer care, India, six sigma |
Six‐Sigma is one of the strategic tools used by leading organisations to achieve accuracy and speed and at the same time reduce cost and increase customer satisfaction and profits. Six‐Sigma has become a synonym for improving quality, reducing cost, improving customer loyalty, and achieving bottom‐line results. This paper explores the implementation procedure at one of the automobile industries at Mysore, India and the benefits reaped by the company on account of adopting Six‐Sigma. This also involves the various modifications incorporated during the implementation process, comparison and analysis of the results before and after the implementation of Six‐Sigma process.