Journal: International Journal of Services and Operations Management

Found 555 papers in total
Factors influencing on Iran's image as a tourism destination
Factors influencing on Iran's image as a tourism destination
2017,
The purpose of this study is to identify the factors influencing on image of Iran as...
A multi-objective optimisation model for cooperative supply chain planning
A multi-objective optimisation model for cooperative supply chain planning
2017,
Generally, each member of a supply chain (SC) optimises his own individual...
Extension of TODIM for decision making in fuzzy environment: a case empirical research on selection of industrial robot
Extension of TODIM for decision making in fuzzy environment: a case empirical research on selection of industrial robot
2017,
In order to facilitate decision making in robot selection problem, in this paper, an...
Value creation through lean management: a case study of healthcare service operations
Value creation through lean management: a case study of healthcare service operations
2016,
The purpose of this case study was to analyse a healthcare service facility, Thai...
A three-stage data envelopment analysis approach to measure the effect of job satisfaction on organisational performance in law enforcement agencies
A three-stage data envelopment analysis approach to measure the effect of job satisfaction on organisational performance in law enforcement agencies
2016,
The aim of the article is to examine the relationship between the facets of job...
A framework for lean manufacturing implementation
A framework for lean manufacturing implementation
2016,
This paper aims at providing a lean implementation framework, which takes into...
Customer-based brand equity and firms' performance in the telecom industry
Customer-based brand equity and firms' performance in the telecom industry
2016,
The paper investigates the relationship between customer‐based brand equity...
A linear mathematical model for a transportation-inventory problem in a two-stage supply chain with different types of fuels for vehicles
A linear mathematical model for a transportation-inventory problem in a two-stage supply chain with different types of fuels for vehicles
2016,
Transportation and inventory challenges are classic problems which have been taken...
Effects of experience and contract on relational norms and performance in SCM
Effects of experience and contract on relational norms and performance in SCM
2016,
We examine how experience and contract affect firm performance and relational norms in...
Multi-attribute market segmentation for the major customers of an Iranian steel-making company using value proposition elements
Multi-attribute market segmentation for the major customers of an Iranian steel-making company using value proposition elements
2016,
Mass market strategy does not have a big chance for success in a competitive market....
Sustained competitive advantage through green supply chain management practices: a natural-resource-based view approach
Sustained competitive advantage through green supply chain management practices: a natural-resource-based view approach
2016,
Recently, as the deterioration of the environment escalates due to the impact of...
Non-performing assets of public and private sector banks in India - a comparative study
Non-performing assets of public and private sector banks in India - a comparative study
2016,
The banking sector is the backbone of the Indian economy. In this paper, the NPAs of...
Two-warehouse inventory model for non-instantaneous deteriorating items with stock dependent demand, partial backlogging and inflation over a finite time horizon
Two-warehouse inventory model for non-instantaneous deteriorating items with stock dependent demand, partial backlogging and inflation over a finite time horizon
2016,
In this paper, two‐warehouse economic order quantity (EOQ) model for...
Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
2016,
Managing quality has become an imperative for digital enterprises in service sector to...
Scheduling comparison between multi-objective mathematical models and genetic algorithms approach in the textile industry
Scheduling comparison between multi-objective mathematical models and genetic algorithms approach in the textile industry
2016,
This paper discusses mixed integer mathematical models and genetic algorithms...
Customer self-service platform: the next practice for servitisation of manufacturing
Customer self-service platform: the next practice for servitisation of manufacturing
2016,
Servitisation is argued to be a differentiation strategy for manufacturers to achieve...
A fuzzy-based decision support framework for product recovery process selection in reverse logistics
A fuzzy-based decision support framework for product recovery process selection in reverse logistics
2016,
Owing to the increasing attention to sustainability and green manufacturing as well as...
Purchase intention towards genetically modified foods: evidence from Chinese consumers
Purchase intention towards genetically modified foods: evidence from Chinese consumers
2016,
In recent years, a significant amount of research has focused on the analysis of...
Throughput analysis of the overhaul line of a repair depot
Throughput analysis of the overhaul line of a repair depot
2016,
Industrial engineering concepts are presently not considered in plant performance...
Measuring service quality perception of students in business schools
Measuring service quality perception of students in business schools
2016,
This paper attempts to identify the factors and develop a multidimensional and...
Cooperative inventory model for vendor-buyer system with quantity and freight discounts
Cooperative inventory model for vendor-buyer system with quantity and freight discounts
2016,
In this paper, a single‐vendor single‐buyer integrated inventory model...
Service quality and customer satisfaction in public transport operations
Service quality and customer satisfaction in public transport operations
2016,
This study presents an assessment of the relationship between service quality and...
Revealing customer dominant logic in healthcare services
Revealing customer dominant logic in healthcare services
2017,
With the increasing interest in the customers' role in service processes and value...
The moderating effect of supply chain role on the relationship between social capital and performance
The moderating effect of supply chain role on the relationship between social capital and performance
2017,
The primary objective of this study is to examine the relationship between supply...
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