Modelling human resources dashboard with balanced scorecard in customer and financial perspective (case study: Sepah Bank)

The purpose of this study is to design human resources dashboard. To refine the conceptual model and elements, fuzzy Delphi method was used and then a mathematical model based on ANFIS will be offered. The population is human resources personnel of Sepah Bank and 132 personnel are selected by Cochran formula for stratified sampling questionnaire including 61 questions based on indicators of two perspectives organised. In customer model, learning and growth has positive effect on output with 0.40 improvements; internal process has positive effect on output with 0.60 improvements. In financial model, learning and growth has negative effect on output with 0.29 decreases; internal process has negative effect on output with 0.14 decreases. It was found that the performance for first output (customer) is 38.80 and for second output (financial) is 39.00 (range of 0‐100). Numbers that represent the performance is 50 for first element and 50 for second element.