Article ID: | iaor201529173 |
Volume: | 16 |
Issue: | 4 |
Start Page Number: | 373 |
End Page Number: | 389 |
Publication Date: | Oct 2015 |
Journal: | International Journal of Productivity and Quality Management |
Authors: | Shahin Arash, Janatyan Nasibeh |
Keywords: | quality & reliability |
The purpose of this paper is to propose a new integrated approach of Taguchi experimental design and Kano model for robust design of service quality. Each Kano dimension has been assumed to have three levels. For the dimensions in three levels, L