Journal: International Journal of Productivity and Quality Management

Found 379 papers in total
The effect of 5Q model on patient's satisfaction in military hospitals in Jordan
The effect of 5Q model on patient's satisfaction in military hospitals in Jordan
2017,
This research aimed to investigate the dimensions of service quality that affect...
An empirical study of coordination practices in supply chain of Indian manufacturing firms
An empirical study of coordination practices in supply chain of Indian manufacturing firms
2017,
Various supply chain coordination issues influencing coordination and performance of...
Productivity measurement and improvement - an overview
Productivity measurement and improvement - an overview
2017,
The objective of this paper is to present the concept of productivity, factors...
An application of artificial neural network and particle swarm optimisation technique for modelling and optimisation of centreless grinding process
An application of artificial neural network and particle swarm optimisation technique for modelling and optimisation of centreless grinding process
2017,
Centreless grinding operation is widely used in manufacturing industry for its high...
Improving logistics performance through investments and policy intervention: a causal loop model
Improving logistics performance through investments and policy intervention: a causal loop model
2017,
Logistics performance is an important factor that affects the competitiveness of...
TRIZ and the Kano model: proposing an integrated approach for improving product quality according to customer needs
TRIZ and the Kano model: proposing an integrated approach for improving product quality according to customer needs
2017,
In the today's competitive world, meeting the expectations of the customers regarding...
Using structural equation modelling to test ISO 9000 motivation, depth of ISO implementation and performance of Iranian manufacturing organisations
Using structural equation modelling to test ISO 9000 motivation, depth of ISO implementation and performance of Iranian manufacturing organisations
2017,
The purpose of this study is to empirically examine how motivation of ISO 9000...
The impact of soft TQM and hard TQM on innovation performance: the moderating effect of organisational culture
The impact of soft TQM and hard TQM on innovation performance: the moderating effect of organisational culture
2017,
Literature increasingly recognises the importance of organisational culture when...
Applying hybrid FMADM model for analysing SWOT strategies at the Iranian industrial engines manufacturing firm (a case study)
Applying hybrid FMADM model for analysing SWOT strategies at the Iranian industrial engines manufacturing firm (a case study)
2017,
This study aims at providing a quantitative basis to analytically determine the...
A benchmarking approach for enhancing agility in manufacturing environment
A benchmarking approach for enhancing agility in manufacturing environment
2017,
The agile manufacturing companies have been putting efforts for enhancing the agility...
Impact of hard and soft TQM on supply chain performance: empirical investigation of pharmaceutical industry
Impact of hard and soft TQM on supply chain performance: empirical investigation of pharmaceutical industry
2017,
This study identified the two forms of total quality management (TQM)...
Integration of lean manufacturing and quality management system through structural equation modelling
Integration of lean manufacturing and quality management system through structural equation modelling
2017,
Both the lean manufacturing (LM) and the quality management system...
Relationship between perceived organisational support, organisational citizenship behaviour, organisational trust and turnover intentions: an empirical case study
Relationship between perceived organisational support, organisational citizenship behaviour, organisational trust and turnover intentions: an empirical case study
2017,
This study examines the relationships between perceived organisational support...
Kaizen, a continuous improvement for reduction of wastes: a case study
Kaizen, a continuous improvement for reduction of wastes: a case study
2017,
The purpose of the study is to implement kaizen principles to assist small scale...
Enhancing the performance of micro, small and medium sized cluster organisation through lean implementation
Enhancing the performance of micro, small and medium sized cluster organisation through lean implementation
2017,
Lean management principles are developed from Toyota production system (TPS)...
Classifying and prioritising TV design attributes by Kano model and quadrant analysis: with a case study in Entekhab Industrial Group
Classifying and prioritising TV design attributes by Kano model and quadrant analysis: with a case study in Entekhab Industrial Group
2017,
The aim of this article is to identify, classify and prioritise TV design attributes....
Ranking of critical success factors for online retailing by TOPSIS approach
Ranking of critical success factors for online retailing by TOPSIS approach
2017,
In present context of globalised markets, customers have become very choosy in terms...
Parametric analysis of wear behaviour on fused deposition modelling build parts
Parametric analysis of wear behaviour on fused deposition modelling build parts
2017,
Fused deposition modelling (FDM) is one of the proficient technologies among...
Quality in management accounting: approach by activities in large companies
Quality in management accounting: approach by activities in large companies
2017,
This study intends to contribute to the knowledge about the approach by activities, a...
The integration of maintenance plans and production scheduling taking account of outsourcing: a literature review
The integration of maintenance plans and production scheduling taking account of outsourcing: a literature review
2017,
The integration in production planning, maintenance and subcontracting has attracted...
Proposing a new model of failure mode and effect analysis for clustering and ranking of manufacturing process
Proposing a new model of failure mode and effect analysis for clustering and ranking of manufacturing process
2017,
This article proposes a new framework for the failure mode and effect analysis...
A model of customer-based brand equity: evidence from the banking service in Iran
A model of customer-based brand equity: evidence from the banking service in Iran
2017,
There is a growing emphasis on building and managing brand equity as the primary...
Structural equation modelling of technology innovation model using AMOS for Indian MSMEs
Structural equation modelling of technology innovation model using AMOS for Indian MSMEs
2017,
Small enterprises typically make a large contribution to manufacturing employment in...
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran
2017,
The aim of this article is to develop a model of service quality gaps for identifying...
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