Shahin Arash

Arash Shahin

Information about the author Arash Shahin will soon be added to the site.
Found 24 papers in total
TRIZ and the Kano model: proposing an integrated approach for improving product quality according to customer needs
TRIZ and the Kano model: proposing an integrated approach for improving product quality according to customer needs
2017
In the today's competitive world, meeting the expectations of the customers regarding...
Classifying and prioritising TV design attributes by Kano model and quadrant analysis: with a case study in Entekhab Industrial Group
Classifying and prioritising TV design attributes by Kano model and quadrant analysis: with a case study in Entekhab Industrial Group
2017
The aim of this article is to identify, classify and prioritise TV design attributes....
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran
2017
The aim of this article is to develop a model of service quality gaps for identifying...
Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA - the case of Marjan Tile Company
Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA - the case of Marjan Tile Company
2017
The aim of this research is to propose a framework for classifying eight quality...
Does correlation matrix influence prioritisation of the results of house of quality? The case of a manufacturing company
Does correlation matrix influence prioritisation of the results of house of quality? The case of a manufacturing company
2017
The aim of this article is to find whether correlation matrix influences prioritised...
Proposing a new approach for evaluating supply chain agility by data envelopment analysis with a case study in Pashmineh Kavir factory
Proposing a new approach for evaluating supply chain agility by data envelopment analysis with a case study in Pashmineh Kavir factory
2017
The aim of this survey is to propose an approach for evaluating agility ratio of...
Developing the Kano model by service quality robust design: an integrative approach
Developing the Kano model by service quality robust design: an integrative approach
2015
The purpose of this paper is to propose a new integrated approach of Taguchi...
Infrastructure and core QM, human resource results and customer satisfaction: the case of Iranian auto-industry part suppliers
Infrastructure and core QM, human resource results and customer satisfaction: the case of Iranian auto-industry part suppliers
2016
Although the contribution of the employees in making TQM succeed is evident, few human...
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance-performance analysis - the case of Marjan Tile Company
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance-performance analysis - the case of Marjan Tile Company
2016
The aim of this research is to propose a framework for classifying 14 quality...
Proposing a method for implementing business process re-engineering
Proposing a method for implementing business process re-engineering
2015
In this paper, a business process re‐engineering (BPR) method has...
The shortest route for transportation in supply chain by minimum spanning tree
The shortest route for transportation in supply chain by minimum spanning tree
2015
The aim of this article is to propose a solution for finding the shortest route for...
Estimating overall equipment effectiveness for continuous production lines: with a case study in Esfahan Steel Company
Estimating overall equipment effectiveness for continuous production lines: with a case study in Esfahan Steel Company
2015
The aim of this study is to offer a method for estimating overall equipment...
The role of brand image in forming airlines passengers' purchase intention: study of Iran aviation industry
The role of brand image in forming airlines passengers' purchase intention: study of Iran aviation industry
2014
Brand is regarded as one of the most important assets of a company and plays a key...
Developing robust design: determining critical limits for signal-to-noise ratio based on process capability index
Developing robust design: determining critical limits for signal-to-noise ratio based on process capability index
2014
In design of experiments (DOE), the higher the ratio of...
Developing a logical model for cellular manufacturing systems by theory of constraints thinking process approach
Developing a logical model for cellular manufacturing systems by theory of constraints thinking process approach
2014
Performance of cellular manufacturing systems has been rigorously investigated during...
Integrating Kansei engineering and revised Kano model with a case study in the automobile industry
Integrating Kansei engineering and revised Kano model with a case study in the automobile industry
2014
The aim of this study is to propose an integrated approach of the subjects of Kansei...
Proposing and analysing a model for the influence of outsourcing on organisational agility with a case study in a manufacturing company
Proposing and analysing a model for the influence of outsourcing on organisational agility with a case study in a manufacturing company
2013
In this paper an attempt has been made to find how outsourcing of activities...
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
2012
The aim of this paper is to evaluate three, four and five‐star hotels and to...
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
2012
During the last two decades, the subject of service quality has been widely recognised...
Optimum maintenance strategy: a case study in the mining industry
Optimum maintenance strategy: a case study in the mining industry
2012
Managers face with the problem of decision‐making for selecting suitable...
Selecting optimum maintenance strategy by analytic network process with a case study in the mining industry
Selecting optimum maintenance strategy by analytic network process with a case study in the mining industry
2012
The main purpose of this paper is to determine suitable maintenance strategy with the...
Service quality robust design – with a case study in airport services
Service quality robust design – with a case study in airport services
2012
This paper shows how the Taguchi's robust design can be developed to design the best...
Prioritisation of departments based on service quality dimensions in Isfahan Steel Company: a multiple criteria decision making approach
Prioritisation of departments based on service quality dimensions in Isfahan Steel Company: a multiple criteria decision making approach
2013
Customer satisfaction depends on service quality and service quality in turn is...
SSCM: Service Supply Chain Management
SSCM: Service Supply Chain Management
2010
Service Supply Chain Management (SSCM) is an analogous systems approach that is...
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