Journal: Manufacturing & Service Operations Management

Found 445 papers in total
Strategic Idleness and Dynamic Scheduling in an Open-Shop Service Network: Case Study and Analysis
Strategic Idleness and Dynamic Scheduling in an Open-Shop Service Network: Case Study and Analysis
2017,
This paper, motivated by a collaboration with a healthcare service provider, focuses...
Leader-Based Collective Bargaining: Cooperation Mechanism and Incentive Analysis
Leader-Based Collective Bargaining: Cooperation Mechanism and Incentive Analysis
2017,
We study leader‐based collective bargaining (LCB), under which a leading buyer...
Online and Offline Information for Omnichannel Retailing
Online and Offline Information for Omnichannel Retailing
2017,
This paper studies how retailers can effectively deliver online and offline...
Imaging Room and Beyond: The Underlying Economics Behind Physicians’ Test-Ordering Behavior in Outpatient Services
Imaging Room and Beyond: The Underlying Economics Behind Physicians’ Test-Ordering Behavior in Outpatient Services
2017,
Motivated by a collaborative study with one of the most comprehensive ocular imaging...
Understanding How Generation Flexibility and Renewable Energy Affect Power Market Competition
Understanding How Generation Flexibility and Renewable Energy Affect Power Market Competition
2017,
We study supply function competition among conventional power generators with...
Would You Like to Upgrade to a Premium Room? Evaluating the Benefit of Offering Standby Upgrades
Would You Like to Upgrade to a Premium Room? Evaluating the Benefit of Offering Standby Upgrades
2017,
An important challenge faced by hotels is how to set their premium room price...
Team Familiarity and Productivity in Cardiac Surgery Operations: The Effect of Dispersion, Bottlenecks, and Task Complexity
Team Familiarity and Productivity in Cardiac Surgery Operations: The Effect of Dispersion, Bottlenecks, and Task Complexity
2017,
Fluid teams are commonly used by a variety of organizations to perform similar and...
Open or Closed? Technology Sharing, Supplier Investment, and Competition
Open or Closed? Technology Sharing, Supplier Investment, and Competition
2017,
Competing technologies in emerging industries create uncertainties that discourage...
How Do Contract Parameters Influence the Economics of Vehicle-to-Grid?
How Do Contract Parameters Influence the Economics of Vehicle-to-Grid?
2017,
By modifying the charging patterns of a pool of electric vehicles (EVs), aggregators...
How Do Customers Respond to Increased Service Quality Competition?
How Do Customers Respond to Increased Service Quality Competition?
2016,
When does increased service quality competition lead to customer defection? And, which...
Improving Store Liquidation
Improving Store Liquidation
2016,
Store liquidation is the time‐constrained divestment of retail outlets through...
Proactive Customer Education, Customer Retention, and Demand for Technology Support: Evidence from a Field Experiment
Proactive Customer Education, Customer Retention, and Demand for Technology Support: Evidence from a Field Experiment
2016,
Do service provider efforts to educate customers influence customer outcomes? We...
Optimization in Online Content Recommendation Services: Beyond Click-Through Rates
Optimization in Online Content Recommendation Services: Beyond Click-Through Rates
2016,
A new class of online services allows Internet media sites to direct users from...
Stockout-Based Substitution and Inventory Planning in Textbook Retailing
Stockout-Based Substitution and Inventory Planning in Textbook Retailing
2016,
We demonstrate the value of utility‐based choice models to estimate demand and...
Accurate Emergency Department Wait Time Prediction
Accurate Emergency Department Wait Time Prediction
2016,
This paper proposes the Q‐Lasso method for wait time prediction, which combines...
Analytics for an Online Retailer: Demand Forecasting and Price Optimization
Analytics for an Online Retailer: Demand Forecasting and Price Optimization
2016,
We present our work with an online retailer, Rue La La, as an example of how a...
Pricing Personalized Bundles: A New Approach and An Empirical Study
Pricing Personalized Bundles: A New Approach and An Empirical Study
2016,
This paper studies the pricing strategies for personalized product bundles. In such...
Setting Planned Leadtimes in Customer-Order-Driven Assembly Systems
Setting Planned Leadtimes in Customer-Order-Driven Assembly Systems
2016,
We study an assembly system with a number of parallel multistage processes feeding a...
OM Forum–Practice-Based Research in Operations Management: What It Is, Why Do It, Related Challenges, and How to Overcome Them
OM Forum–Practice-Based Research in Operations Management: What It Is, Why Do It, Related Challenges, and How to Overcome Them
2016,
Practice‐based research–research performed with the intent of improving...
Transshipment of Inventories: Dual Allocations vs. Transshipment Prices
Transshipment of Inventories: Dual Allocations vs. Transshipment Prices
2010,
We study a newsvendor game with transshipments, in which n retailers face a stochastic...
The Impact of Quick Response in Inventory‐Based Competition
The Impact of Quick Response in Inventory‐Based Competition
2010,
We propose an extension of the competitive newsvendor model to investigate the impact...
Introduction to the Special Issue on the Environment
Introduction to the Special Issue on the Environment
2013,
Human population growth and increasing consumption per capita are causing...
OM Forum–Operations Management Challenges for Some ‘Cleantech’ Firms
OM Forum–Operations Management Challenges for Some ‘Cleantech’ Firms
2013,
A ‘cleantech’ firm is one with an innovative technology and/or business...
OM Forum–Business Model Innovation for Sustainability
OM Forum–Business Model Innovation for Sustainability
2013,
A systematic approach to innovating business models can help identify new business...
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