Found 97029 papers in total
The Moderating Role of Submarket Dynamics on the Product Customization‐Firm Survival Relationship
2016,
In this paper, we examine how the provision of product customization services affects firm survival....
Implementing Service Innovations in European Hotels
2016,
This paper examines the impact of postadoption innovation implementation strategies on five distinct...
Can Service Coproduction Factors Enhance Learning-by-Doing Simultaneously? Evidence from the U.S. Hotel Industry
2016,
We explore the role of service coproduction factors, including service level, service variety, and...
Testing Service Innovation: A Methodological Review of Video Experiments
2016,
Experimenting with and testing new or improved service designs is often a challenging task for managers....
Understanding Online Hotel Reviews Through Automated Text Analysis
2016,
Customer reviews submitted at Internet travel portals are an important yet underexplored new resource for...
An Examination of Customers’ Attitudes About Tabletop Technology in Full-Service Restaurants
2016,
This paper examines the influence of customer‐facing technology in full‐service restaurants....
Connecting Search Marketing to Hotel Revenue Management: Conjoint Analysis as a Methodology to Evaluate the Optimal Online Travel Agency Commission Fee
2016,
A growing amount of travel is booked through third‐party Internet booking sites where the booking...
Free Drink or Free Mug? Managing Service Experience with Experiential vs. Material Complimentary Gifts
2016,
In the marketplace, complimentary gifts can take the form of experiential elements (e.g., a meal) or...
United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach
2016,
The proliferation of online travel‐related content is changing how consumers book and research...
Understanding Consumers’ Inferences from Price and Nonprice Information in the Online Lodging Purchase Decision
2016,
The sustained success of variable pricing for revenue management (RM) is dependent on the creation of...
Is Investing in Social Media Really Worth It? How Brand Actions and User Actions Influence Brand Value
2016,
Although previous studies have documented a positive link between traditional media and brand performance,...
Software Evolution in Web-Service Ecosystems: A Game-Theoretic Model
2016,
Service orientation is the prevalent paradigm for modular distributed systems, giving rise to service...
Loyalty and Profitability of VIP and Non-VIP Customers in the Banking Service Industry
2016,
This study develops an integrated model from service‐profit‐chain model,...
A Systemic and Relational Approach to Pricing Services
2016,
Pricing is an integral part of any service engagement. Pricing as a part of an engagement contract impacts...
Commentary–Lessons from Nature: Enhancing the Adaptable Potential of Service Ecosystems
2016,
Organisms and species have evolved through adaptation and extinction for over a billion years. Service...
Categorizing Users of Cloud Services
2016,
Many services, e.g., in education and research, have witnessed increased productivity and scalability,...
Asymmetric Bertrand-Edgeworth-Chamberlin Competition with Linear Demand: A Pediatric Vaccine Pricing Model
2016,
Pricing strategies in the U.S. pediatric vaccines market are studied using a...
The Financial Implications of Supply Chain Changes
2016,
We examine how a firm’s bankruptcy affects the bank financing costs of its key suppliers. We do so...
Cash-Flow News and the Investment Effect in the Cross Section of Stock Returns
2016,
This study provides novel evidence that cash‐flow news quantitatively explains the investment...
Attention Allocation in Information-Rich Environments: The Case of News Aggregators
2016,
News aggregators have emerged as an important component of digital content ecosystems, attracting traffic...
Market Design and Moral Behavior
2016,
In an experiment with 739 subjects, we study whether and how different interventions might have an...
Opening Up Intellectual Property Strategy: Implications for Open Source Software Entry by Start-up Firms
2016,
We examine whether a firm’s intellectual property (IP) strategy in support of the open source...
Asymmetric Effects of Informed Trading on the Cost of Equity Capital
2016,
We decompose PIN , the probability of informed trading, into good‐news ( PIN_G ) and...
Disproportional Control Rights and the Governance Role of Debt
2016,
We examine the governance role of debt in the context of U.S.‐based dual class ownership...
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