| Article ID: | iaor19932141 |
| Country: | United Kingdom |
| Volume: | 44 |
| Issue: | 1 |
| Start Page Number: | 1 |
| End Page Number: | 7 |
| Publication Date: | Jan 1993 |
| Journal: | Journal of the Operational Research Society |
| Authors: | Ward S.C. |
| Keywords: | practice, service |
This paper describes a successful study which was concerned with identifying appropriate levels of supernumerary staff in a branch network of a national service company. The case study is used to illustrate a number of Operational Research OR methodology issues relating to problem identification, model design, implementation and choice of modelling approach.