Article ID: | iaor2017554 |
Volume: | 36 |
Issue: | 1 |
Start Page Number: | 105 |
End Page Number: | 123 |
Publication Date: | Jan 2017 |
Journal: | Marketing Science |
Authors: | Schweidel David A, Fossen Beth L |
Keywords: | marketing, statistics: empirical |
In this research, we investigate the relationship between television advertising and online word‐of‐mouth (WOM) by examining the joint consumption of television programming and production of social media by television viewers, termed social TV. We explore how television advertising impacts the volume of online WOM about advertised brands and about the programs in which the advertisements air. We also examine what encourages or discourages viewers to engage in this particular social TV activity. Using data containing television advertising instances and the volume of minute‐by‐minute social media mentions, our analyses reveal that television advertising impacts the volume of online WOM for both the brand advertised