Relationship between organisational culture, quality practices and performance: conceptual framework

This study aims to propose a conceptual framework to investigate the impact of organisational culture on quality practices and performance. Competing values framework has been used to capture the underlying value orientation of organisational culture and used the same to check its impact on performance. This study integrated both TQM and Six Sigma quality practices and defined a new set of infrastructure and core quality practices. In case of infrastructure practices, five practices have been identified which are top management support, customer relationship, supplier relationship, workforce management and Six Sigma role structure. Also, core practices resulted into five practices viz. quality information, product/service design, process management, Six Sigma focus on metrics and Six Sigma structured methodology. Further, a pilot study has been conducted in 40 medium scale manufacturing organisations to test the reliability of the constructs developed.