Research on mobile communication systems in last-mile logistics to create an end-to-end information flow

The ongoing development in last‐mile logistics fuelled by the emergence of e‐commerce is paralleled by an upheaval in mobile communication technology and user behaviour in communication. The application of mobile communication systems in last‐mile logistics processes provides the opportunity to originate various types of business model and technological innovations in this business field. One opportunity is the implementation of an end‐to‐end information flow between sender, logistics provider, shipment and recipient in the last‐mile delivery process. In this contribution, we focus on the creation of the knowledge basis, which is necessary to build an end‐to‐end information flow and subsequently, develop mobile applications which aid the last‐mile logistics process.