Article ID: | iaor20114417 |
Volume: | 39 |
Issue: | 6 |
Start Page Number: | 690 |
End Page Number: | 701 |
Publication Date: | Dec 2011 |
Journal: | Omega |
Authors: | Cheng T C Edwin, Yeung Andy C L, Lee Peter K C, Lai Kee-hung |
Keywords: | finance & banking |
Aim: How transformational leadership and team performance impact service quality. Data: Surveyed 192 employees of 32 operational banking teams. Finding: Intellectual stimulation impacts service quality through team performance. Conclusion: Intellectual stimulation is the most important leadership dimension.