Yeung Andy C L

Andy C L Yeung

Information about the author Andy C L Yeung will soon be added to the site.
Found 6 papers in total
The relationships among leadership, goal orientation, and service quality in high-contact service industries: An empirical study
The relationships among leadership, goal orientation, and service quality in high-contact service industries: An empirical study
2013
High‐contact service industries are characterized by close interaction between...
The relationship between supplier management and firm's operational performance: A multi-dimensional perspective
The relationship between supplier management and firm's operational performance: A multi-dimensional perspective
2012
This paper presents an empirical study on the multidimensional relationships between...
The impact of supplier development on buyer competitive advantage: A path analytic model
The impact of supplier development on buyer competitive advantage: A path analytic model
2012
As manufacturing firms increasingly realize that supplier performance is crucial to...
The service‐profit chain: An empirical analysis in high‐contact service industries
The service‐profit chain: An empirical analysis in high‐contact service industries
2011
In their well‐known conceptual framework of the Service‐Profit Chain...
An empirical study of transformational leadership, team performance and service quality in retail banks
An empirical study of transformational leadership, team performance and service quality in retail banks
2011
Aim: How transformational leadership and team performance impact service quality....
An empirical study of employee loyalty, service quality and firm performance in the service industry
An empirical study of employee loyalty, service quality and firm performance in the service industry
2010
Taking an operational perspective on the relations between employee loyalty and...
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