The relationship between technology and performance: a meta-analysis of technology models

The relationship between technology and performance: a meta-analysis of technology models

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Article ID: iaor20042536
Country: United Kingdom
Volume: 31
Issue: 3
Start Page Number: 189
End Page Number: 204
Publication Date: Jun 2003
Journal: OMEGA
Authors: , ,
Abstract:

The effective deployment of technology within an organizational context is of integral concern to fields associated with the management sciences. While there has been significant study of technology effectiveness, it is often piecemeal as diverse models are hypothesized and empirically tested. This paper attempts to examine the models purporting to study the fundamental question of effective use of technology. Models examining the technology–performance relationship are summarized and meta-analyzed in an attempt to provide a more integrated perspective of technology and the factors that interact with it to enhance performance at the individual, process, or organizational level. The models are evaluated on their common dimensions, and insights for further research are identified. A research plan, along with a research model, is proposed with the hope of facilitating future work in this area of imminent and growing importance.

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