| Article ID: | iaor1990822 |
| Country: | United Kingdom |
| Volume: | 19 |
| Start Page Number: | 1 |
| End Page Number: | 44 |
| Publication Date: | Jul 1989 |
| Journal: | International Journal of Physical Distribution & Logistics Management |
| Authors: | Novack Robert A. |
| Keywords: | quality & reliability |
The purpose of this monograph is to present a rather comprehensive discussion of the concept of control. Specific control concepts presented include a discussion of the link between control and quality, the development of the characteristics of control and levels of sophistication of control, the presentation of an eclectic process control model, and suggestions to managers on how to implement the control process over logistics activities.