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Robert A. Novack
Information about the author Robert A. Novack will soon be added to the site.
Found
2 papers
in total
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Airline market share and customer service quality: A reference-dependent model
2001
Traditional models that explain the nature of the relationship between customer...
Quality and control in logistics: A process model
1989
The purpose of this monograph is to present a rather comprehensive discussion of the...
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