Bridging space over time: Global virtual team dynamics and effectiveness

Bridging space over time: Global virtual team dynamics and effectiveness

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Article ID: iaor20013243
Country: United States
Volume: 11
Issue: 5
Start Page Number: 473
End Page Number: 492
Publication Date: Sep 2000
Journal: Organization Science
Authors: ,
Keywords: management, behaviour
Abstract:

Global virtual teams are internationally distributed groups of people with an organizational mandate to make or implement decisions with international components and implications. This study built a grounded theory of global virtual team processes and performance over time. We built a template based on Adaptive Structure Theory to guide our research, and we conducted a case study, observing three global virtual teams over a period of 21 months. First, we propose that effective global virtual team interaction comprises a series of communication incidents, each configured by aspects of the team's structural and process elements. Effective outcomes were associated with a fit among an interaction incident's form, decision process and complexity. Second, effective global virtual teams sequence these incidents to generate a deep rhythm of regular face-to-face incidents interspersed with less intensive, shorter incidents using various media.

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