Journal: International Journal of Productivity and Quality Management

Found 379 papers in total
Developing the Kano model by service quality robust design: an integrative approach
Developing the Kano model by service quality robust design: an integrative approach
2015,
The purpose of this paper is to propose a new integrated approach of Taguchi...
Finding the shortest route surveying through proposed genetic algorithm
Finding the shortest route surveying through proposed genetic algorithm
2015,
Surveying has long been one of the techniques used by human beings to determine the...
Theory of inventive problem solving method in sand casting process optimisation
Theory of inventive problem solving method in sand casting process optimisation
2015,
Optimisation of sand casting process involves the adjustment of parameters as well as...
An insight to availability for O&M support of mechanical systems
An insight to availability for O&M support of mechanical systems
2015,
Availability has been widely used in industries, as a tool for measuring system...
Effectiveness improvement through total productive maintenance using particle swarm optimisation model for small and micro manufacturing enterprises
Effectiveness improvement through total productive maintenance using particle swarm optimisation model for small and micro manufacturing enterprises
2015,
In many manufacturing industries, the total productive maintenance (TPM) is...
The relationship between organisational culture and firm performance: an empirical study on Indonesian manufacturing firms
The relationship between organisational culture and firm performance: an empirical study on Indonesian manufacturing firms
2016,
The impact of organisational culture on firm performance has been well documented....
Performance evaluation of top 50 companies of Tehran Stock Exchange based on identified indices in 2012
Performance evaluation of top 50 companies of Tehran Stock Exchange based on identified indices in 2012
2016,
One of the main challenging issues for investors in stock market is comparing...
Measuring direct and indirect effects of key competencies on effectiveness of technical managers using structural equation model
Measuring direct and indirect effects of key competencies on effectiveness of technical managers using structural equation model
2016,
With the advent of technology, the role of technical managers has been keenly...
ISO 9000 implementation and performance: empirical evidence from Vietnamese companies
ISO 9000 implementation and performance: empirical evidence from Vietnamese companies
2016,
This study seeks to examine the situation of ISO 9000 implementation in Vietnamese...
Infrastructure and core QM, human resource results and customer satisfaction: the case of Iranian auto-industry part suppliers
Infrastructure and core QM, human resource results and customer satisfaction: the case of Iranian auto-industry part suppliers
2016,
Although the contribution of the employees in making TQM succeed is evident, few human...
Service quality audit based on conceptual gaps model of service quality: a case study of top three largest local bank in Malaysia
Service quality audit based on conceptual gaps model of service quality: a case study of top three largest local bank in Malaysia
2016,
Parasuraman et al. (1985) developed a conceptual framework referred to as...
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance-performance analysis - the case of Marjan Tile Company
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance-performance analysis - the case of Marjan Tile Company
2016,
The aim of this research is to propose a framework for classifying 14 quality...
Influence of critical success factors of total quality management on financial and non-financial performance of hospitality industry: an empirical study
Influence of critical success factors of total quality management on financial and non-financial performance of hospitality industry: an empirical study
2016,
This research focuses on the empirical study of the influence of critical success...
Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan
Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan
2016,
This paper investigates the effect of knowledge sharing on service quality in the...
Application of Six Sigma at an export oriented unit: a case study
Application of Six Sigma at an export oriented unit: a case study
2016,
Export oriented units (EOUs) are a major contributor to the economy of a...
A case study: to reduce process variability of valve seat depth in cylinder head using Six Sigma methodology
A case study: to reduce process variability of valve seat depth in cylinder head using Six Sigma methodology
2016,
The research has been carried out to introduce Six Sigma methodology in India,...
Critical success factors of Lean Six Sigma practices on business performance in Malaysia
Critical success factors of Lean Six Sigma practices on business performance in Malaysia
2016,
Less than 10% of companies worldwide benefited from Lean Six Sigma...
Cost of quality in healthcare: a case study in a clinical laboratory
Cost of quality in healthcare: a case study in a clinical laboratory
2016,
In today's environment, many laboratories are challenged to maintain or increase their...
World class logistics - south of the border: an analysis of Mexican maquiladora environmentally responsible practices
World class logistics - south of the border: an analysis of Mexican maquiladora environmentally responsible practices
2015,
This research is an analysis of Mexican maquiladoras' (factories in a free trade...
Multi-response optimisation of EDM parameters using data envelopment analysis
Multi-response optimisation of EDM parameters using data envelopment analysis
2015,
In this work, machinability studies of AISI D2 steel on a die‐sinking...
Minimising assembly loss for a complex assembly using Taguchi's concept in selective assembly
Minimising assembly loss for a complex assembly using Taguchi's concept in selective assembly
2015,
The component tolerance and assembly variation determines the quality of any product....
Use of intellectual capital as a surrogate for productivity measurement
Use of intellectual capital as a surrogate for productivity measurement
2015,
The ongoing trends in global outsourcing and use of knowledge workers greatly impacted...
An interpretive hierarchical model for lean implementation in machine tool sector
An interpretive hierarchical model for lean implementation in machine tool sector
2015,
Manufacturing organisations the world over have been witnessing a phenomenal...
A survey of business network integration: implications for quality and productivity performance
A survey of business network integration: implications for quality and productivity performance
2015,
The increasing levels of globalisation have introduced complexities into organisations...
Papers per page: