People Skills: Building the Perfect Team–A Change Management Perspective

This is another in a series of articles about some of the most effective models, methods, and processes of organization development (OD), also known as change management, a discipline that offers much to professionals who are intent on solving real‐world problems. Because it is based on a systemic view of organizations, OD includes the whole universe of fuzzy people issues that increasingly determine the success or failure of efforts to implement otherwise flawless technical solutions. This article examines the principal findings of Google’s perfect‐team project, and suggests how best to implement those findings, based on established change management principles and processes.