Work routines as an object of resistance during information systems implementations: theoretical foundation and empirical evidence

Work routines as an object of resistance during information systems implementations: theoretical foundation and empirical evidence

0.00 Avg rating0 Votes
Article ID: iaor20162689
Volume: 25
Issue: 4
Start Page Number: 317
End Page Number: 343
Publication Date: Jul 2016
Journal: European Journal of Information Systems
Authors: , , ,
Keywords: statistics: empirical, behaviour, personnel & manpower planning
Abstract:

When implementing new information systems, organizations often face resistance behavior from employees who avoid or underutilize the system. We analyze the extent to which such user resistance behavior is explained by users’ perceptions of the technology compared with their perceptions of work routines. We developed a research model based on work system theory and evaluated it using a study (N=106) of a human resources information system implementation in one organization. The results show that work routines are an object of resistance during IS implementations. We identify perceived usefulness and perceived ease of executing work routines as perceptions of work routines during an IS implementation that have a strong influence on user resistance behavior. In addition, our results show that the perceived ease of executing the work routines mediates the impact of perceived ease of use on user resistance behavior. In practice, our findings imply that interventions during IT implementations should focus on both the new technology and changing work routines.

Reviews

Required fields are marked *. Your email address will not be published.