Article ID: | iaor20162720 |
Volume: | 24 |
Issue: | 3 |
Start Page Number: | 308 |
End Page Number: | 330 |
Publication Date: | Jun 2016 |
Journal: | International Journal of Services and Operations Management |
Authors: | Digalwar Abhijeet K, Date Prasanna A |
Keywords: | quality & reliability, fuzzy sets |
Establishing a performance‐oriented evaluation in manufacturing sectors is the key to successful administrations and further improvement. However, because of lacking relative comparable measuring standards, it is difficult to measure the relative performance of one organisation while comparing to other organisations with regard to the multiple criteria decision making (MCDM) of performance evaluation. This paper aims to focus on the evaluation of world class manufacturing (WCM) practices in Indian manufacturing sectors. The algorithm in this paper is based on the concept of fuzzy set theory and the PROMETHEE. This algorithm is then applied to three heavy engineering sector organisations in India. These organisations are ranked according to their WCM practices.