Article ID: | iaor20107424 |
Volume: | 56 |
Issue: | 10 |
Start Page Number: | 1668 |
End Page Number: | 1686 |
Publication Date: | Oct 2010 |
Journal: | Management Science |
Authors: | Zeevi Assaf, Bassamboo Achal, Randhawa Ramandeep S |
Keywords: | capacity planning, newsboy problem |
We study a capacity sizing problem in a service system that is modeled as a single‐class queue with multiple servers and where customers may renege while waiting for service. A salient feature of the model is that the mean arrival rate of work is