Bassamboo Achal

Achal Bassamboo

Information about the author Achal Bassamboo will soon be added to the site.
Found 15 papers in total
Does the Past Predict the Future? The Case of Delay Announcements in Service Systems
Does the Past Predict the Future? The Case of Delay Announcements in Service Systems
2017
Motivated by the recent interest in making delay announcements in large service...
How Do Delay Announcements Shape Customer Behavior? An Empirical Study
How Do Delay Announcements Shape Customer Behavior? An Empirical Study
2017
In this paper, we explore the impact of delay announcements using an empirical...
Facility Location Decisions with Random Disruptions and Imperfect Estimation
Facility Location Decisions with Random Disruptions and Imperfect Estimation
2013
Supply chain disruptions come with catastrophic consequences in spite of their low...
Bounded Rationality in Service Systems
Bounded Rationality in Service Systems
2013
The traditional operations management and queueing literature typically assumes that...
Large‐Scale Service Marketplaces: The Role of the Moderating Firm
Large‐Scale Service Marketplaces: The Role of the Moderating Firm
2012
Recently, large‐scale, Web‐based service marketplaces, where many small...
Designing flexible systems using a new notion of submodularity
Designing flexible systems using a new notion of submodularity
2013
We study the problem of optimal flexibility capacity portfolio selection by...
Buying from the Babbling Retailer? The Impact of Availability Information on Customer Behavior
Buying from the Babbling Retailer? The Impact of Availability Information on Customer Behavior
2011
Provision of real‐time information by a firm to its customers has become...
Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited
Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited
2010
We study a capacity sizing problem in a service system that is modeled as a...
On the Accuracy of Fluid Models for Capacity Sizing in Queueing Systems with Impatient Customers
On the Accuracy of Fluid Models for Capacity Sizing in Queueing Systems with Impatient Customers
2010
We consider queueing systems in which customers arrive according to a Poisson process...
Optimal flexibility configurations in newsvendor networks: Going beyond chaining and pairing
Optimal flexibility configurations in newsvendor networks: Going beyond chaining and pairing
2010
We study the classical problem of capacity and flexible technology selection with a...
Threshold incentives over multiple periods and the sales hockey stick phenomenon
Threshold incentives over multiple periods and the sales hockey stick phenomenon
2010
In this article, we study threshold‐based sales‐force incentives and...
Dynamics of new product introduction in closed rental systems
Dynamics of new product introduction in closed rental systems
2009
We study a rental system where a fixed number of heterogeneous users rent one product...
A facility reliability problem: Formulation, properties, and algorithm
A facility reliability problem: Formulation, properties, and algorithm
2010
Having a robustly designed supply chain network is one of the most effective ways to...
On the inefficiency of state-independent importance sampling in the presence of heavy tails
On the inefficiency of state-independent importance sampling in the presence of heavy tails
2007
This paper proves that there does not exist an asymptotically optimal...
Design and control of a large call center: asymptotic analysis of an LP-based method
Design and control of a large call center: asymptotic analysis of an LP-based method
2006
This paper analyzes a call center model with m customer classes and r agent pools. The...
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