Article ID: | iaor200971637 |
Country: | United States |
Volume: | 57 |
Issue: | 5 |
Start Page Number: | 1189 |
End Page Number: | 1205 |
Publication Date: | Sep 2009 |
Journal: | Operations Research |
Authors: | Mandelbaum Avishai, Zeltyn Sergey |
Keywords: | personnel & manpower planning, queues: theory |
Motivated by call center practice, we study asymptotically optimal staffing of many-server queues with abandonment. A call center is modelled as an M/M/