Mandelbaum Avishai

Avishai Mandelbaum

Information about the author Avishai Mandelbaum will soon be added to the site.
Found 16 papers in total
Personalized queues: the customer view, via a fluid model of serving least-patient first
Personalized queues: the customer view, via a fluid model of serving least-patient first
2017
In personalized queues, information at the level of individuals–customers or...
Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback
Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback
2015
We consider the control of patient flow through physicians in emergency departments...
Queues with Many Servers and Impatient Customers
Queues with Many Servers and Impatient Customers
2012
The asymptotic many‐server queue with abandonments, G / GI / N + GI , is...
Routing and Staffing in Large‐Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers
Routing and Staffing in Large‐Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers
2011
An important problem in the theory of dynamic programming is that of characterizing...
Designing a call center with an IVR (Interactive Voice Response)
Designing a call center with an IVR (Interactive Voice Response)
2010
A call center is a service operation that caters to customer needs via the telephone....
Staffing many-server queues with impatient customers: Constraint satisfaction in call centers
Staffing many-server queues with impatient customers: Constraint satisfaction in call centers
2009
Motivated by call center practice, we study asymptotically optimal staffing of...
Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime
Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime
2008
We consider a first–come first–served multiserver queue in the...
Scheduling flexible servers with convex delay costs: heavy-traffic optimality of the generalized cμ-rule
Scheduling flexible servers with convex delay costs: heavy-traffic optimality of the generalized cμ-rule
2004
We consider a queueing system with multitype customers and flexible (multiskilled)...
A model for rational abandonments from invisible queues
A model for rational abandonments from invisible queues
2000
We propose a model for abandonments from a queue, due to excessive wait, assuming that...
Telephone call centers: Tutorial, review and research prospects
Telephone call centers: Tutorial, review and research prospects
2003
Telephone call centers are an integral part of many businesses, and their economic...
Strong approximations for time-dependent queues
Strong approximations for time-dependent queues
1995
A time-dependent M(t)/M(t)/1 queue alternates through periods of under-, over-, and...
Adaptive behavior of impatient customers in tele-queues: Theory and empirical support
Adaptive behavior of impatient customers in tele-queues: Theory and empirical support
2002
We address the modeling and analysis of abandonments from a queue that is invisible to...
Queueing models of call centers: An introduction
Queueing models of call centers: An introduction
2002
This is a survey of some academic research on telephone call centers. The surveyed...
A model for rational abandonments from invisible queues
A model for rational abandonments from invisible queues
2000
We propose a model for abandonments from a queue, due to excessive wait, assuming that...
On pooling in queueing networks
On pooling in queueing networks
1998
We view each station in a Jackson network as a queue of tasks, of a particular type,...
Server staffing to meet time-varying demand
Server staffing to meet time-varying demand
1996
We consider a multiserver service system with general nonstationary arrivals and...
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