Article ID: | iaor200953644 |
Country: | United States |
Volume: | 19 |
Issue: | 4 |
Start Page Number: | 417 |
End Page Number: | 433 |
Publication Date: | Dec 2008 |
Journal: | Information Systems Research |
Authors: | Tu Qiang, RaguNathan T S, Tarafdar Monideepa, RaguNathan Bhanu S |
Keywords: | information, performance |
The research reported in this paper studies the phenomenon of technostress, that is, stress experienced by end users of Information and Communication Technologies (ICTs), and examines its influence on their job satisfaction, commitment to the organization, and intention to stay. Drawing from the Transaction–Based Model of stress and prior research on the effects of ICTs on end users, we first conceptually build a nomological net for technostress to understand the influence of technostress on three variables relating to end users of ICTs: job satisfaction, and organizational and continuance commitment. Because there are no prior instruments to measure constructs related to technostress, we develop and empirically validate two second order constructs: