| Article ID: | iaor1992583 |
| Country: | United Kingdom |
| Volume: | 42 |
| Issue: | 9 |
| Start Page Number: | 733 |
| End Page Number: | 746 |
| Publication Date: | Sep 1991 |
| Journal: | Journal of the Operational Research Society |
| Authors: | Worthington D.J., Brahimi M. |
| Keywords: | queues: applications |
Some recent research on queueing models is successfully applied to the problem of designing an appropriate appointment system for the out-patient department at the Royal Lancaster Infirmary. Although it is acknowledged that improving appointment systems is not simply a modelling problem, it is nevertheless argued that the model used here could be an affective tool in local studies.