| Article ID: | iaor20097344 |
| Country: | United Kingdom |
| Volume: | 59 |
| Issue: | 6 |
| Start Page Number: | 762 |
| End Page Number: | 775 |
| Publication Date: | Jun 2008 |
| Journal: | Journal of the Operational Research Society |
| Authors: | Howick S, Santos S P, Belton V |
| Keywords: | measurement, medicine |
The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.