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S P Santos
Information about the author S P Santos will soon be added to the site.
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3 papers
in total
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Adding value to bank branch performance evaluation using cognitive maps and MCDA: a case study
2011
Bank branch performance evaluation is a difficult endeavour. Some of the main reasons...
Formative evaluation of electricity distribution utilities using data envelopment analysis
2011
The use of Data Envelopment Analysis (DEA) in the electricity distribution sector has...
Enhanced performance measurement using OR: a case study
2008
The case study described in this paper aims to illustrate how qualitative and...
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