Defining the problem: key element for the success of knowledge management

Defining the problem: key element for the success of knowledge management

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Article ID: iaor200911762
Country: United Kingdom
Volume: 6
Issue: 4
Start Page Number: 322
End Page Number: 333
Publication Date: Dec 2008
Journal: Knowledge Management Research & Practice
Authors: , , , ,
Keywords: education in OR
Abstract:

The objective of this paper is to propose a methodology for applying knowledge management (KM), in which we first focus on explaining problematic areas of an organization by identifying the knowledge core process, before applying KM strategies to those processes. For the methodology, we lean on the larger context of systems thinking to help visualize the whole organization, and it is here that the key factors are identified and a set of strategic criteria is established. The most important criteria are then used to evaluate the associated processes and their respective tasks in order to establish the problematic areas or opportunities where KM initiatives can be applied. This strategy precludes tackling all the organization's problems and allows management to focus on only those processes that provide significant and manageable knowledge. Finally, this study explores and cautiously recommends an unexploited but valuable element to be taken into account when implementing KM initiatives.

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