| Article ID: | iaor2009457 |
| Country: | United Kingdom |
| Volume: | 59 |
| Issue: | 2 |
| Start Page Number: | 213 |
| End Page Number: | 224 |
| Publication Date: | Feb 2008 |
| Journal: | Journal of the Operational Research Society |
| Authors: | Lane D.C., Husemann E. |
| Keywords: | practice, soft systems |
Department of Health staff wished to use systems modelling to discuss acute patient flows with groups of NHS staff. The aim was to assess the usefulness of system dynamics (SD) in a healthcare context and to elicit proposals concerning ways of improving patient experience. Since time restrictions excluded simulation modelling, a hybrid approach using stock/flow symbols from SD was created.