| Article ID: | iaor20083785 |
| Country: | United Kingdom |
| Volume: | 34 |
| Issue: | 12 |
| Start Page Number: | 3715 |
| End Page Number: | 3724 |
| Publication Date: | Dec 2007 |
| Journal: | Computers and Operations Research |
| Authors: | Olson David L. |
| Keywords: | decision: applications, decision theory: multiple criteria, information |
Outsourcing has evolved as a viable means to attain cost savings in organizational information technology. This option, however, involves significant risks. This paper discusses why formal cost evaluation models are difficult to apply in this decision, and demonstrates how multi-criteria methods can be used to support this critical decision.