Knowledge creation and IT systems in a small software firm

The knowledge management literature shows a certain preoccupation with information technology (IT), while it reflects a limited view on organizational knowledge. Knowledge management is often degraded to implementation of IT systems, neglecting human and social aspects of organizing. This paper presents a case from a small Danish software firm where these aspects are taken into account. The starting point for the utilization of IT was a study of knowledge creation and learning. Embedded in the daily activities of employees, the use of IT was intended to support and facilitate learning and knowledge creation rather than to regulate these processes. This is demonstrated in four examples from the case. We also examine how different perspectives on knowledge and knowledge processes contribute to the deployment of appropriate IT systems.