Exploring the influence of the internet shopping mall's quality factors on user trust and acceptance

As the electronic commerce has grown dramatically, visiting the internet shopping malls is accepted as one of our daily life. Despite many studies about user acceptance of the internet shopping malls, it still remains unanswered how the internet shopping mall's three quality factors such as system quality, information quality, and service quality affect user trust, and eventually user acceptance of the mall. To investigate this issue, we propose a research model in which six external factors such as three quality factors as well as self-efficacy, subjective norm, and trust have a significant impact on user's attitude and intention to use the mall. After garnering 244 valid questionnaires from users, we analyze them with structural equation modeling. Experiment results show that the internet shopping mall's three quality factors such as system quality, information quality, and service quality significantly influence user trust for the mall, which in turn affects user's perceived usefulness, attitude toward using the mall. Other external factors such as self-efficacy and subjective norm also influence user's perceived ease of use and perceived usefulness respectively, affecting user's attitude altogether. Implications and further research directions are presented.