Minimizing labor requirements in a periodic vehicle loading problem

In this paper, we address a logistics problem that a manufacturer of auto parts in the north of Spain described to the authors. The manufacturer stores products in its warehouse until customers retrieve them. The customers and the manufacturer agree upon an order pickup frequency. The problem is to find the best pickup schedule, which consists of the days and times during the day that each customer is expected to retrieve his/her order. For a given planning horizon, the optimization problem is to minimize the labor requirements to load the vehicles that the customers use to pick up their orders. Heuristically, we approach this situation as a decision problem in two levels. At the first level, customers are assigned to a calendar, consisting of a set of days with the required frequency during the planning horizon. Then, for each day, the decision at the second level is to assign each customer to a time slot. The busiest time slot determines the labor requirement for a given day. Therefore, once customers have been assigned to particular days in the planning horizon, the second-level decision is a multiprocesssor scheduling problem, where each time slot is the equivalent of a processor, and where the objective is to minimize the makespan. A metaheuristic procedure is developed for the problem of minimizing labor requirements in this periodic vehicle-loading problem and artificial as well as real data are used to assess its performance.