People skills: change management tools – the modern leadership model

This is the third in a series of columns about some of the most effective models, methods, and processes of organization development (OD). OD is a discipline that offers much to the MS/OR practitioner determined to help clients solve real-world problems. Because it is based on a systemic view of organizations, OD includes the whole universe of fuzzy people issues that increasingly determine the success or failure of efforts to implement otherwise flawless technical solutions.