Article ID: | iaor20041399 |
Country: | United Kingdom |
Volume: | 30 |
Issue: | 2 |
Start Page Number: | 77 |
End Page Number: | 87 |
Publication Date: | Apr 2002 |
Journal: | OMEGA |
Authors: | Wright Christine M., Mechling George |
Keywords: | organization |
This article reports on the research to empirically determine which operations management problems are the most important to small service organizations. The authors asked managers of service organizations to rank a set of operations problems according to their relative importance using