Empirical validation of software process maturity on organizational performance

Recently, increasing attention has been paid to building a successful software process in Information System (IS) implementation. This study establishes software process model as a key predictor of organizational performance. We propose a theoretical framework for capability maturity model derived from the Software Engineering Institute (SEI). This paper identifies the process-related variables, financial performance and non-financial performance from the relevant literature and clarifies the concept of software process by distinguishing between its component and determinants. We then examine the impact of software process on organizational performance. Hypotheses on software process were tested for 36 enterprises including 118 organizational units. Results indicate that software process capability may serve as a key predictor of organizational performance. Software process maturity found to have a positive influence on the financial and non-financial performance, while investment of information technology as a mediating variable did not significantly affect to the performance.