Quality function deployment: A literature review

Quality function deployment: A literature review

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Article ID: iaor20031788
Country: Netherlands
Volume: 143
Issue: 3
Start Page Number: 463
End Page Number: 497
Publication Date: Dec 2002
Journal: European Journal of Operational Research
Authors: ,
Keywords: quality & reliability
Abstract:

This paper presents a literature review of quality function deployment (QFD) based on a reference bank of about 650 QFD publications established through searching various sources. The origination and historical development of QFD, especially in Japan and the US, are briefly accounted first, followed by a partial list of QFD organizations, softwares, and online resources. Then a categorical analysis is conducted about QFD's functional fields, applied industries and methodological development. Ten informative QFD publications are also suggested, particularly for those who are not yet familiar with QFD. It is hoped that the paper can serve the needs of researchers and practitioners for easy references of QFD studies and applications, and hence promote QFD's future development.

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