Article ID: | iaor20011672 |
Country: | United States |
Volume: | 46 |
Issue: | 5 |
Start Page Number: | 597 |
End Page Number: | 611 |
Publication Date: | May 2000 |
Journal: | Management Science |
Authors: | Wassenhove Luk N. van, Mukherjee Amit Shankar, Lapr Michael A. |
Keywords: | quality & reliability, production |
This exploratory research on a decade of Total Quality Management in one factory opens up the black box of the learning curve. Based on the organizational learning literature, we derive a quality learning curve that links different types of learning in quality improvement projects to the evolution of the factory's waste rate. Only 25% of the quality improvement projects – which acquired both know-why and know-how – accelerated waste reduction. The other 75% of the projects either impeded or did not affect waste reduction. In complex and dynamic production environments, locally acquired knowledge is difficult to disseminate. The combination of know-why and know-how facilitates its dissemination.