Behind the learning curve: Linking learning activities to waste reduction

Behind the learning curve: Linking learning activities to waste reduction

0.00 Avg rating0 Votes
Article ID: iaor20011672
Country: United States
Volume: 46
Issue: 5
Start Page Number: 597
End Page Number: 611
Publication Date: May 2000
Journal: Management Science
Authors: , ,
Keywords: quality & reliability, production
Abstract:

This exploratory research on a decade of Total Quality Management in one factory opens up the black box of the learning curve. Based on the organizational learning literature, we derive a quality learning curve that links different types of learning in quality improvement projects to the evolution of the factory's waste rate. Only 25% of the quality improvement projects – which acquired both know-why and know-how – accelerated waste reduction. The other 75% of the projects either impeded or did not affect waste reduction. In complex and dynamic production environments, locally acquired knowledge is difficult to disseminate. The combination of know-why and know-how facilitates its dissemination.

Reviews

Required fields are marked *. Your email address will not be published.