| Article ID: | iaor200132 |
| Country: | United States |
| Volume: | 12 |
| Issue: | 1 |
| Start Page Number: | 106 |
| End Page Number: | 124 |
| Publication Date: | Jan 2000 |
| Journal: | Journal of Public Budgeting, Accounting and Financial Management |
| Authors: | Ammons David N. |
| Keywords: | government, statistics: empirical, performance, measurement |
Benchmarking takes three distinct forms in the public sector, each serving a different purpose. When applied properly and with care, benchmarking is a performance improvement technique that can yield tangible results, as demonstrated by the North Carolina cities of Greensboro, Wilmington, and Winston–Salem.