Dynamic routing and operation controls in workflow management sysems

Dynamic routing and operation controls in workflow management sysems

0.00 Avg rating0 Votes
Article ID: iaor20001540
Country: United States
Volume: 45
Issue: 2
Start Page Number: 253
End Page Number: 272
Publication Date: Feb 1999
Journal: Management Science
Authors: ,
Keywords: management, facilities, control
Abstract:

Businesses around the work are paying more attention to process management and process automation to improve organizational efficiency and effectiveness. In this paper, we describe a general framework for implementing dynamic routing and operational control mechanisms in Workflow Management Systems. The framework consists of three techniques: workflow control tables, sequence constaints, and event-based workflow management rules. Our approach offers several unique features that are missing in commercial workflow management systems: (1) it provides more flexibility in process modeling and control; (2) it permits rework on an ad hoc basis; (3) it handles exceptions to routing and operational controls; and (4) it exploits parallelism to increase system throughput and response time. Finally, the workflow management techniques are applied to the case of consumer loan management and compared with other approaches based on static routing.

Reviews

Required fields are marked *. Your email address will not be published.