Article ID: | iaor1997574 |
Country: | United Kingdom |
Volume: | 47 |
Issue: | 4 |
Start Page Number: | 479 |
End Page Number: | 489 |
Publication Date: | Apr 1996 |
Journal: | Journal of the Operational Research Society |
Authors: | Rosenhead Jonathan, White Leroy |
Keywords: | practice |
Work is described with a group of voluntary agencies providing housing and other welfare services to disadvantaged clients in an inner London area. Three different types of assistance were provided-with development of a computer system, with work scheduling and with structuring a problematic situation which was a source of internal tensions. The appropriateness for community groups of problem structuring methods is compared with that of the more traditional operational research approach.