A new methodology for Business Process Re-engineering

This paper describes a new methodology for Buinsess Process Reeningeering. It builds on the experiences of organisations who have reengineered. It also considers existing methodologies, and the experience of the author and some of his colleagues who have played a central role in a major reengineering project within British Telecommunications plc (BT). Though all ‘reengineering’ consultancies undoubtably have methodologies for BPR, this paper reports an academically rigorous methodology which builds on the reported experiences of organisations, and views of leaders in the reengineering field.