Courtyard by Marriott: Designing a hotel facility with consumer-based marketing models

Courtyard by Marriott: Designing a hotel facility with consumer-based marketing models

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Article ID: iaor1988955
Country: United States
Volume: 19
Issue: 1
Start Page Number: 25
End Page Number: 47
Publication Date: Jan 1989
Journal: Interfaces
Authors: , , ,
Keywords: facilities
Abstract:

Marriott used conjoint analysis to design a new hotel chain. The study provided specific guidelines for selecting target market segments, positioning services, and designing an improved facility in terms of physical layout and services. Based on these strategy and design recommendations, Marriott developed the Courtyard by Marriott concept, which it has successfully test marketed and subsequently introduced nationally. The effectiveness of the study and associated processes also changed Marriott’s approach to new product development. Marriott has since developed additional lodging and related products successfully using similar procedures.

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